The topic of the summer has, without question, been the challenge of meeting record demand with a labor pool that’s simply too small to meet that demand. Business owners and managers continue to struggle with rising costs, staffing shortages, and yet still providing an experience to a customer that makes them want to return again. The reasons […]

By Clark Twiddy President, Twiddy & Company In this month of heat and crowds, few, if any of us, in public-facing businesses don’t come home on occasion and share with our friends and loved ones an experience with an emotional customer. While it’s a great thing to share the frustrations around what is an all-too-common […]

In this most busy of summers, few if any of us in the business community aren’t swamped with good problems.  While we all wrestle, and rightly so, with the here and now it’s also always worth a few moments at the end of day to think about the long-term as well.  In that sense, two […]

In this most busy of summer seasons, business leaders across industries are being taxed and tried like never before. Whether it’s grinding labor shortages, wholly uncertain supply chains, or even the breathlessly spiking costs of materials, we remain, even with the pandemic hopefully behind us, still in uncharted waters. As we continue to climb over daily […]

By Clark Twiddy President, Twiddy & Company Good decisions guide us to achievement, and bad decisions, when done with self-awareness and self-reflection, guide us to improvement. If there is one thing we’ve all learned from the pandemic, it’s that in our business lives no matter our planning we’ll still always have to react to the […]

By Clark Twiddy President, Twiddy & Company “How we think is as important as what we think–meaning less risk around the future and a higher probability of success.” We all value business experience, and yet at the same time, very few, if any of us, can define what it is measurably. It’s not an inability […]

By Clark Twiddy President, Twiddy & Company In a time when many of us are thankful to simply get through the business day, the art and science of well-executed decision-making patterns, in many cases, take a back seat to the simple busyness of the day. While the never-ending temptation to respond immediately to any stimulus […]

3M President and Chairman Mike Roman mentioned recently that any differentiation 3M has starts with people, and if you’re reading this, you probably agree–having the right people on your team and in the right spot has never been more important as we launch into a New Year that will hopefully see a diminishing pandemic impact.  […]

2020 has been a year that defied any other time in our lives. In our personal lives and businesses, navigating the sheer uncertainty of tomorrow continues to be a challenge that occupies most of our waking hours. As we plan our way through 2021, and despite our best efforts to move our businesses forward, one […]

“Leadership is never guaranteed. It must be continually renewed.” ~ Howard Gardner    Few among us haven’t been, in some way, profoundly impacted by the COVID pandemic. As business leaders across our region grapple with the many new realities affecting even the smallest aspects of our businesses, we continue to look for new tools and […]

As employers big and small continue to navigate COVID disruptions within their workplaces, one lesson applicable to all of us has been a return to talent primacy. Without a smart, reliable, and self-directed team, even the best of market visions fail. On Main Street, many employers would point out that, in fact, many strategies fail […]

By Clark Twiddy President, Twiddy & Company   “To manage a crisis well is excellence; to avoid one altogether is mastery.”   COVID Lesson Crises leadership seems to have become all too normal to many of us. Few, if any, among us don’t spend at least a part of our day managing the various crisis […]

By Clark Twiddy President, Twiddy & Company As the business community continues to work its way through our time’s enormously complex challenges, it’s worth noting one particular management change that’s becoming increasingly crucial as crises become more regular. In a crisis, whether it be COVID, a hurricane, or the next Department of Defense challenge, it […]